Terms and Conditions

These conditions of use govern your access to and use of the GetGud Casino website, apps, player account, games, promotions, and related services (together, the “platform”). GetGud Casino is operated by Kickr Games Pty Ltd (“we,” “us,” or “our”).

By accessing the platform, creating an account, making a purchase, playing games, or requesting a redemption, you agree to follow these platform rules. These service terms are designed to set clear expectations about how GetGud works, what we provide, and what we need from players to keep the experience fair, secure, and reliable.

Who can use GetGud

GetGud is intended for adults only.

To use the platform, you must:

• Be at least 21 years old.
• Meet the legal gambling age requirements that apply where you are located.
• Use the platform only where online skill-gaming and any related prize redemption is permitted by applicable laws.

Access may be unavailable in certain states, countries, or regions. At the time of writing, GetGud is not available in Arizona, Iowa, Louisiana, Michigan, and South Carolina. We may change availability over time to reflect legal, regulatory, or operational requirements.

Creating an account the right way

When you register, you agree to provide accurate, complete, and up-to-date information. Your account must be created in your own legal name and for your personal use.

Unless we expressly approve otherwise, you may have only one account. Creating multiple accounts, using someone else’s details, or attempting to register on behalf of another person can lead to restrictions on your account, including losing access to promotions or redemption features.

We may also request that you confirm or update your account details at any time to keep records accurate and to help prevent misuse.

Identity checks and verification (KYC)

To protect players and the platform, we may request information or documents to verify your identity, age, address, and payment method ownership. Verification is required before redemptions and may also be required for certain purchases, account changes, or security checks.

Our verification may include requesting details such as:

• Full legal name and date of birth
• Residential address
• Last 4 digits of SSN (where required for verification)
• Confirmation that your payment method belongs to you

We may delay or decline redemptions until verification is completed. If the information provided cannot be verified, we may restrict account features or close the account where appropriate.

Your account, your responsibility

You are responsible for keeping your login credentials confidential and for all activity performed through your account. If you believe your account has been accessed without permission, contact support as soon as possible.

Accounts are personal and must not be shared, transferred, sold, or used by anyone else. This includes letting friends or family play on your behalf, or using tools that allow others to control your gameplay.

Purchases, redemptions, and coin balances

GetGud uses a coin-based system. Coin balances, minimums, limits, and availability can change based on your location, verification status, payment provider requirements, and risk checks.

Purchases:

• Available purchase methods may include Visa, MasterCard, Discover, Apple Pay, and bank transfer, depending on your location and provider availability.
• Minimum purchase amounts and any boosts tied to an offer are shown at the point of purchase.
• Purchases may be declined or reversed by your payment provider, and we may apply reasonable checks to reduce fraud and chargeback risk.

Redemptions:

• Redemptions are subject to eligibility, verification, and review.
• The minimum redemption is 5 Coins (equivalent to $5).
• Redemptions may take up to 10 days to process.
• A daily redemption limit of up to 1,000 Coins may apply.
• Redemptions may be available via Venmo and online bank transfer. A 1% fee may apply to Venmo redemptions, where offered.

Balances and reviews: We may review transactions and gameplay activity before approving redemptions, especially where we detect unusual patterns, suspected account sharing, or incomplete verification. If an obvious error affects a displayed balance, we may correct it as described in the “Errors and technical issues” section below.

Bonus Coins, offers, and promotion rules

From time to time, we may offer bonus Coins, limited-time boosts, or other promotions. Any promotion can have its own bonus terms, which apply in addition to these site terms.

Common promotion conditions may include:

• Eligibility requirements (such as location, account status, and verification)
• Time limits to claim or use the offer
• Game restrictions (some games may not qualify for playthrough)
• Playthrough requirements (bonus Coins generally have a 1x playthrough requirement unless stated otherwise)
• Limits on conversion or redemption amounts linked to a promotion
• Restrictions related to account sharing, multiple accounts, or suspicious activity

A typical example is the welcome offer: 3 Coins free after sign-up and email verification. If a promotion’s specific rules conflict with these platform rules, the promotion’s specific rules will control for that promotion.

Game access, updates, and availability

GetGud offers skill-based arcade-style games where outcomes may depend on player skill and player-versus-player matchups. Because the experience relies on software, matchmaking, and third-party services, we cannot promise that every game or feature will always be available.

Availability may vary due to:

• Your location and local restrictions
• Device compatibility and operating system versions
• Scheduled maintenance, updates, or emergency fixes
• Game provider changes or service interruptions

We may add, remove, suspend, or limit games, features, and promotions at any time to maintain quality, integrity, and compliance.

Fair play standards that protect everyone

We expect players to use the platform honestly and in good faith. Prohibited behavior includes:

• Using the platform for unlawful purposes
• Providing false, misleading, or stolen information
• Fraud, payment abuse, or chargeback misuse
• Collusion or coordinated play intended to gain an unfair advantage
• Bonus abuse, including creating multiple accounts to claim offers
• Attempting to manipulate games, matchmaking, or platform systems
• Using bots, scripts, automation tools, unauthorized software, or any method designed to play without genuine user input
• Allowing another person to access or use your account

If you’re unsure whether a behavior is permitted, contact support before proceeding.

When GetGud can restrict, suspend, or close an account

We aim to handle account actions fairly and proportionately. We may refuse service, limit features, suspend promotions, delay redemptions for review, or close an account when we reasonably believe that:

• These conditions of use have been broken
• Required verification is incomplete or fails
• The account shows signs of fraud, payment abuse, or account sharing
• Gameplay or redemption activity indicates misuse of offers or systems
• We are required to do so by law, a regulator, or a payment provider

Where practical, we’ll try to explain the reason for the action and what information is needed to resolve it.

Errors, malfunctions, and interrupted sessions

From time to time, technical issues can occur, including game interruptions, display errors, incorrect balances, promotional miscalculations, or system outages.

If an obvious mistake or technical malfunction affects gameplay, results, balances, or the application of a promotion, we reserve the right to correct the error and address outcomes impacted by the issue in a reasonable way. This may include adjusting coin balances, correcting promotional crediting, or voiding affected sessions when integrity has been compromised by a malfunction.

Responsible gaming and player safeguards

Gambling and skill-gaming should be treated as entertainment, not a way to make money. If playing stops feeling fun or starts to feel out of control, we encourage you to seek support and use available safeguards.

Depending on your situation, account restrictions or protective measures may be available through our support team via ticket or email.

Our content and intellectual property

The platform’s design, branding, logos, text, visuals, and software elements are owned by Kickr Games Pty Ltd or used under license. You may use the platform for personal entertainment, but you may not copy, reproduce, republish, distribute, reverse-engineer, or commercially exploit any part of the platform without written permission.

Third-party providers and linked services

Some parts of the platform may be delivered by third parties, including game studios, payment providers, identity verification services, analytics tools, and hosting providers. These services may have their own operational limits, rules, and availability constraints.

We may also provide links to third-party sites or services. We do not control those sites and are not responsible for their content, policies, or availability.

Liability limits in plain language

We work to provide a secure and enjoyable service, but we cannot accept responsibility for every situation. To the fullest extent permitted by law, we are not liable for losses or damages arising from:

• Interruptions, delays, or failures caused by technical issues or maintenance
• Device incompatibility, unsupported browsers, or user misconfiguration
• Mistakes made by you, including entering incorrect payment details or sending requests from the wrong account
• Failures or delays caused by third-party providers (such as payment networks or verification services)
• Events outside our reasonable control (for example, internet outages or force majeure events)
• Misuse of the platform or breaches of these platform rules

Nothing in these service terms limits any rights you may have that cannot legally be limited.

“As available” service and no guarantees

The platform, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, continuous availability in every location, or error-free operation at all times. We may also change how parts of the platform work to improve performance, security, or compliance.

Updates to these conditions of use

We may update these conditions of use from time to time. The latest version posted on the website will apply from the date it is published, unless a different effective date is stated. If you continue using the platform after changes are posted, that continued use means you accept the updated version.

Related policies you should review

These platform rules are part of a wider set of policies that explain how GetGud operates. Depending on how you use the site, you may also want to review our other pages, including the Privacy Policy, Cookie Policy, Responsible Gaming information, promotion-specific bonus terms, and any AML/KYC-related guidance we publish.

You can also review our main brand page at GetGud Casino for general platform information.

Contacting GetGud support

If you have questions about these conditions of use, your account, purchases, or redemptions, contact our support team through the official channels. The primary support email is support@getgud.win, and help articles are available through our FAQ/knowledge base.

Using the platform should feel clear and predictable. These rules exist to protect players, support fair gameplay, and explain how accounts, Coins, and redemptions work - and your continued use of GetGud means you agree to follow them.